Hair with love

I have been hairdressing for almost twenty years and I have done many courses. It’s essential to learn new things, techniques etc but the one thing that is key to a successful customer experience, be it a hair cut, Colour, scalp treatment or hair piece, is that I take the time to understand what the customer wants.
Every consultation starts with getting to know and understand what result customer is looking for. Simply put I Listen for the result the customer is looking for.
I am a sole trader and rely on repeat business and referrals by word of mouth. I would go out of business if I didn’t have that. So it is essential that I get it right and the customer leaves happy. It also matters to me that I enjoy my job and helping people feel good. A good hair day is like an antidepressant … it can really lift your mood and make you happy to go out into the world. I enjoy the creative side too, of course. There is so much fun to be had with Colour these days because the products have improved so much.
That’s the difference between coming to me or going to a large chain hairdressers where the staff can be under pressure to get people through the appointments and the staff change all the time. I don’t have that pressure. I can take the time I need to get it right.